What kind of MSP are you?

In the 15 years I’ve been in the IT business I’ve seen some evolutions and shifts in this business. So where is your business on that journey?

Read more

The Ideal MSP Help Desk Partner

It’s not a surprise many MSPs are having a tough time finding reliable outsourcing partners in our industry. While there are plenty of solutions...

Read more

How To Successfully Outsource MSP Customer Support

If you’re looking to scale you MSP and be more profitable then transitioning your help desk to an outsourcing partner is a big step in the right...

Read more

Time To Switch Pricing Models?

Switching pricing models isn’t easy. Among MSPs, there are differing opinions about pricing, which makes the decision to jump ship even harder. 

Read more

3 Big MSP Business Challenges – how Outsourcing solves them

MSPs have been facing the same top business challenges for years – generating leads, hiring and scaling. While aspects of all of these have gotten...

Read more

Scaling your MSP – 5 Hard Truths

Scaling an MSP the traditional way is far from easy. For 10 years I followed all the industry mantras, bought all the automation tools and hired,...

Read more

5 Myths of Offshoring for MSPs

It’s an exciting time in the MSP industry with more and more ways to support customers, to offer new technologies and to find new profitable...

Read more

Team B365! Meet one of the best QA Officers around

At Benchmark 365 we pride ourselves on our incredible people. So we thought this week we would introduce you to one of newest team members –...

Read more

Is your MSP really profitable? Here’s how to check

MSP’s and IT providers are fiercely divided on the topic of pricing models and which work the best. Is it hourly rates, fixed fee per user/device...

Read more

Abundance, Pricing and Hiring – what MSP’s talk about at lunch

Last week we held our first Melbourne ‘beers + steak’ lunch for Benchmark 365 partners and peers in the Melbourne MSP space.  It was a great day...

Read more