When it comes to pressing concerns, MSP owners agree: There isn’t enough time in the day, and good help is hard to find.
The good news is both of these issues can be solved fairly easily by solutions already in the market, one of which being Benchmark 365. While hiring is one of the most important things you do as a business owner, it shouldn’t be taking up the majority of your time, especially when your skills could be better used elsewhere to grow and scale the business you’re in charge of operating on a daily basis.
If you’re spending too much time on hiring, training, managing and retaining employees, you’re going to have to rethink your approach to your business. Ideally, you should be spending about 80% of your day on sales and strategic initiatives. If what I described doesn’t sound like your day-to-day operations, then you’re falling behind your competition. The good news for you is you still have time to make changes.
Fortunately, some hiring solutions in the market can help MSP owners save time while also growing and scaling their businesses. In my opinion, and I’ve been in the MSP space for about 20 years now, outsourcing your hiring process is the best way to smooth out the inconsistencies that come with employing people. Outsourcing the hiring process will help you transform your business if you’re able to find the right provider to partner with. How so? Well, for instance, you’ll be able to refocus your efforts on generating new revenue streams for your business. Instead of spending your day reading through resumes and interviewing candidates, you’ll be out and about meeting with prospects, closing sales with your team and attending to pressing business matters.
Not all outsourcing options are created equal
For instance, to reduce hiring burdens, some MSP owners turn to recruitment firms specialising in the channel. While it’s true these firms save MSPs time, there’s a flaw in their approach: Recruitment firms shift hiring from a time-consuming process to a cash-consuming exercise. Instead of wasting time, you end up wasting money in the long term. Also, remember this: The money you’re spending on a recruitment firm is only going toward recruitment, only a small part of the hiring process. The money you’re dishing out isn’t going toward on-boarding, training or ongoing management, so, unfortunately, you’ll still end up spending time on the tail end of the hiring process, despite the efforts of the recruitment firm you decided to partner with.
A good outsourcing partner eliminates the entire hiring process for MSPs. In my experience, outsourcing your help desk and NOC is the best option for MSPs in need of finding more time in the day. This approach instantly eliminates the hassles of recruiting candidates, on-boarding new employees and managing existing employees. Also, outsourcing your help desk and NOC with a solution such as Benchmark 365 enables you to grow and scale your business (talent can be upscaled, replaced or changed) rapidly and on-demand.
By allowing the right outsourcing partner to take over your help desk and NOC, hiring and service delivery would be under control, and you’d be able to allocate 80% of your time to marketing and sales initiatives. As I’ve mentioned on more than one occasion, the only difference between a successful MSP and an average MSP is one thing — sales.